# VIP

SubstanceX offers a VIP grading system in order to provide users with a trading experience similar to that of CEX. The system assigns different VIP levels to users based on their perpetual trading volume over the past 30 days. Each VIP level is eligible for corresponding trading fee reductions and other services.<br>

### VIP Level Rules

<table data-full-width="false"><thead><tr><th width="83" align="center">Tier</th><th width="247" align="center">Trading Volume USD (30D)</th><th width="201" align="center">Trading Fee Discount</th><th align="center">Service</th></tr></thead><tbody><tr><td align="center">1</td><td align="center">>50,000</td><td align="center">5%</td><td align="center">-</td></tr><tr><td align="center">2</td><td align="center">>500,000</td><td align="center">10%</td><td align="center">Prioritized community support</td></tr><tr><td align="center">3</td><td align="center">>2,500,000</td><td align="center">15%</td><td align="center">Prioritized community support within 12 hours</td></tr><tr><td align="center">4</td><td align="center">>5,000,000</td><td align="center">20%</td><td align="center">Prioritized community support within 12 hours; get an early experience of new products</td></tr></tbody></table>

### Upgrade and Downgrade Mechanism

**Upgrade Mechanism:**

* Automatic upgrade. Upgrade once daily, fixed at 0:00 (UTC+0).
* User levels can upgrade to higher levels without having to go through every intermediate level.

**Downgrade Mechanism:**

* Automatic downgrade. Upgrade once daily, fixed at 0:00 (UTC+0).
* Downgrades will directly adjust to the VIP level that corresponds to the current level based on data.

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**Case Study：**

<table data-header-hidden><thead><tr><th width="213.66666666666666"></th><th></th><th></th></tr></thead><tbody><tr><td><br></td><td><strong>User A</strong></td><td><strong>User B</strong></td></tr><tr><td>Trading Fee Discount</td><td>0</td><td>10%</td></tr><tr><td>Collateral($)</td><td>100</td><td>100</td></tr><tr><td>Leverage</td><td>10.00x</td><td>10.00x</td></tr><tr><td>Position($)</td><td>1000</td><td>1000</td></tr><tr><td>Est. Fee($)</td><td>8</td><td>8</td></tr><tr><td>Actual Fee($)</td><td>8</td><td>7.2</td></tr></tbody></table>

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